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Deliveries
Estimated delivery date
If the ordered item is in stock, it will be shipped within 3 business days. *We also ship on Saturdays, Sundays, and holidays.
Delivery will take approximately 1-2 days after shipping, depending on the region.
Please note that delivery may be delayed due to circumstances, but we will contact you via your registered email address or phone number.
*There are some areas where delivery is not possible, such as remote islands.
Since products ordered from the store are transferred from local directly managed stores, it takes time to secure the stock.
It may take about 7 to 10 days for delivery. We will contact you as soon as the item is in stock.
Pre-order items, made-to-order items, and custom items have separate shipping dates. Please check the product information.
Specifying the delivery date
You can specify the delivery date and time within 5 business days to 10 days from the order date.
When ordering, there is an input form for specifying the delivery date and time, so please enter the desired date and time.
Please note that we may not be able to accept your request for certain reasons, but we will contact you via your registered email address or phone number.
* It is not possible to specify the delivery date for reserved products, made-to-made-to-order items, custom products, and ordered products.
*If there is no specification, it will be delivered in the shortest possible time.
Specifying the delivery address
It is also possible to deliver to a place other than your home, such as your place of work.
*Only customers who pay by credit card/amazonpay/PayPay/PayPal can select "delivery box".
To add a shipping address, please access "My Page" after registering as a member and go to the "New Address Book Registration" page.
*Some areas, such as overseas and remote islands, cannot be delivered.
Shipping services
Sagawa Express delivers our orders.
Please note that other shipping services cannot be used.
Checking a package’s delivery status
You can check your package’s delivery status by entering the tracking code provided in the shipping confirmation email on to Sagawa Express’ website.
Missed deliveries
If you are not at home when a delivery is attempted, a missed delivery slip will be left, so please contact Sagawa Express to receive your order.
In addition, if the cases below occur for a cash-on-delivery order, any return postage fees will be charged to the customer .
・When the product is returned to our company due to a refusal of acceptance or long absence
・If the customer fails to receive the order for any other reason
・If the storage period of the shipping service is exceeded and the package is still not picked up
*If you refuse to pay or there is a malicious case, we may file a damage report with the police.